Terms & Conditions

Be sure to read terms and conditions carefully before submitting a portrait request.


A 25% deposit is required before the artwork will begin. Full balance is due upon final approval of the artwork. Payment must be completed before artwork will be shipped. Payments may be made in cash (for pickup only), e-transfer or Credit Card via PayPal.


The portrait process allows for client input and final approval prior to delivery. Following delivery of any artwork, a request for a change must be communicated within 5 days, with return transportation for delivery of the drawing to and from Ajax location being at the client's expense.


Custom artwork is created for its personal appeal to a specific client and cannot be sold to another, therefore cancelling an order carries a responsibility. The initial deposit is not a holding deposit but a partial payment on commissioned work. Work can commence immediately following an agreement, therefore should a cancellation occur, the value of invested time/costs up to that point must be compensated.

If early into the creation phase, a cancellation fee of 20-80% of the deposit amount will be assessed to cover invested time on consultation, composition drafts, drawing and material costs, etc. If over 25% of the artwork is complete, no refund can be granted. Refunds cannot be made to a third party.


Gift vouchers must be paid in full at the time of purchase and cannot be redeemed for cash. The ordering process and terms are the same for a voucher recipient as they are for any other client. Any extra features desired at the time of redeeming will incur an additional charge at the current listed prices.


During a "percentage off" promo, special reductions are only given and applied to standard artwork prices. These reductions will not be applied to extra features that are added onto the final artwork price.

Social media promos for new Facebook & Instagram followers are a one time offer and will apply to first standard artwork order only.


It is the client's responsibility to make sure they have provided the correct shipping address, which can be checked and confirmed on the client's final invoice. If an incorrect address was provided and the artwork is sent out, it is the client's responsibility to pay any additional fees associated with having the artwork returned or reshipped.


Commissioned artwork is intended for personal use only and cannot be used for financial gain. Reproduction rights remain with the artist, however commission reproductions will not be made and sold as prints. Electronic or printed versions will be made for promotional purposes. For information on purchasing the reproduction rights to your custom artwork, please contact.


All images, graphics, copy and designs on this website are copyrighted. © Kat O'Donnell - Pet Art by Kat O'Donnell Design. No images, graphics, copy or designs may be used without my permission.


All client personal information, such as email, phone number and address will never be sold, distributed or shared with third parties.